SYP - Operational Support Unit (OSU) Caseworker

Role: Operational Support Unit (OSU) Caseworker

Department: Professional Standards Department

Location:  Churchill Way, Sheffield

Salary: £29,874 - £33,915 (pro rata)

Hours:  24      

Contract Type: Temporary for 9 months

We have an exciting opportunity for a OSU Caseworker to join the Professional Standards Department on a temporary basis for 9 months. This is a key function in the complaints handling process in order to maintain the trust and confidence of the public in South Yorkshire Police.

The Operational Support Unit deal with the initial assessment of public complaints for referral to the Appropriate Authority for a recording decision.

As a Caseworker you will be expected to manage police officer or staff disciplinary meetings, involving the completion of relevant papers in line with regulations and policy.

As part of the role, you will be expected to make early meaningful contact with complainants in order to fully understand the nature of their complaint and try and ascertain their expectations in respect of a resolution.  As such, good communication skills are required, both oral and written.

You will also be expected to liaise with various partners, including Legal Services, Legally Qualified Chairs, the OPCC, the IOPC, the Police Federation, Welfare Support Officers, Barristers, Media and Senior Leadership Group (SLG) Staff officer as part of your role.

Skills and experience:

• Experience of the use of Microsoft applications is essential – word/excel
• Be able to review and collate relevant evidence from documentary, audio and video evidence
• Be able to update and interrogate SYP computer-based data systems
• Experience in dealing with dissatisfied members of the public

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview

For more detailed information relating to the role, skills and experience for this role, please refer to the attached role profile.

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi-time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
• Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Contact details:

For further information about the role, please contact: DCI Rebecca Hodgman on 07385429989 or DS Carol-Anne Armitage on 0114 2921824

Closing Date: 25th April 2024

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

How to apply:

Please click ‘Apply’

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Expressions of interest are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome expressions of interest from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Internal Candidates:

This vacancy is temporary therefore, you must have the support of your current Line Manager to apply. If you are a permanent member of staff, this would be classed as a secondment opportunity. If you are on a fixed term contract, you must contact the Talent Acquisition Team before applying. 

Please ensure that you and your current line manager complete the attached consent form.  Please email the completed form to the hiring line manager, with the role title and the closing date stated in the subject of your email.

Without support, your application will not be considered any further.