SYP - Service Delivery Analyst (Service Desk) - August 2020

Role: Service Delivery Analyst (Service Desk)

Department: Information Services

Location: Nunnery Square/ Melton

Salary: £22,047 - £24,660

Hours: 37

Contract Type: TEMPORARY - Fixed Term until 31 March 2022

Role Purpose:

Work as part of a team to analyse, plan and manage the implementation of Information Technology aspects across South Yorkshire and Humberside Police in line with IS strategies and business requirements.

Key Responsibilities:

• Provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests.
• Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Level Agreements.
• Provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction. Liaises with other IS practitioners and specialist functions

Skills and experience. This includes:

• Previous IT Service Desk experience.
• Good Interpersonal and Communication skills
• To be considered, you will have previous Service Desk experience and proven knowledge of IT Service Management tools and methodology. Examples should be provided of systems used to demonstrate ability.
• Evidence should be provided of working proactively without supervision and the ability to manage difficult problems and issues to a successful conclusion.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service ( accessible 24/7)

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Monday, 17th August 2020 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Cheryl Hitchborne on 0114 2107206. Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Internal Secondments:

To apply for this post as a secondment, you must have the support of your current Line Manager. This should be sent via email to the Hiring Line Manager. Please ensure that the role title and the closing date are stated in the subject of your email.

Without support, your application will not be considered any further.