SYP - Enquiry Desk Assistant - June 2022

Role: Enquiry Desk Assistant

Department: Sheffield

Location:  Snig Hill, Sheffield

Salary: £20,118 - £21,837 (pro-rata) plus shift and weekend working allowances

Hours: 16 hours per week

Contract Type: Permanent

Role Purpose:

Applications are invited for the role of Enquiry Desk Assistant.  We have two part time posts available.  You will be working a 13-week shift pattern, the shifts will span between 8.00am and 8.00pm over 7 days covering 3 sites.                                      

You will provide a high standard of customer service when dealing with members of the public either face to face at the counter or indirectly over the telephone.  You will also deal efficiently and courteously, remaining professional at all times even when faced with difficult, sensitive and challenging situations and to show resilience when under pressure and confidence when working alone.

The successful applicant will complete and process the necessary documentation relating to enquiries either by inputting onto the computer system or detailing information on a specific form, complying with legislation and policy at all times.  You must communicate effectively and work as part of a large team.

Key responsibilities include:

• Receiving and dealing with enquiries from members of the public.
• Accept and record items of property and cash handed in by members of the public.
• Maintain enquiry desk records.
• Responsibility for security of access through the public reception area.
• Receiving persons reporting on bail.
• Receiving monies paid in at the Police Station.
• Reporting persons for minor offences and completed documentation.
• Taking initial reports of crimes and road traffic accidents
• Operation of public address system
• Operating a Loop system
• Carry out clerical and administrative duties
• Any other duties commensurate with the grade of the post

Skills and experience required includes the following:

• Experience of dealing with face to face enquiries from members of the public.
• Experience of using computer packages including MS Word, Excel
• Able to work shifts and weekends
• Ability to travel and work at different sites

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy.  Tattoos visible on your face, neck, hands or head are not permitted.  Any tattoos which could be deemed inappropriate or cause offence will also not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Friday 24th June 2022 @ 23:55pm

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Sam Savage on 0114 2963964.  Please do not contact this number for an application form.

Further Information:

You must be prepared to work shifts and bank holidays.

When all pre-employment checks are complete, successful applicants will be required to work full time, Monday to Friday for a four-week period before starting the shift pattern, in order for the necessary training to be delivered.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.