SYP - PNC Bureau Operator - May 2022

Atlas Court, Sheffield
£20,118 - £21,837 (plus an additional 20% shift allowance, and 14% for weekend working)
Permanent

Role:                   PNC Bureau Operator

Department:     SCS – PNC Bureau

Location:            Atlas Court, Sheffield

Salary:                £20,118 - £21,837 (plus an additional 20% shift allowance, and 14% for weekend working)

Hours:                 37hrs (over a 24/7 shift pattern - see attached)

Contract Type: Permanent


Role Purpose:

To update PNC with information passed on by officers, police staff and external Agencies.

To respond to calls from officers, police staff and other departments and relay relevant information.

Key Responsibilities:

  • To create, update, and amend information held on the Police National Computer (PNC) and other relevant South Yorkshire Police intelligence and recording systems as and when appropriate.
  • Research discrepancies.
  • Liaise with Criminal Justice Units and other criminal justice agencies to assist in the provision of complete records.
  • Deal with enquirers by telephone, in person or by other means, whether police officers, members of the public, other Criminal Justice Agencies or bone-fide authorities.
  • Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
  • Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
  • Maintain high levels of customer service manage customer expectations and meet national and organisational service level agreements.
  • Other such duties commensurate with the grade of the post
  • To work a 24/7 shift pattern including early mornings, afternoon and night shifts plus weekends and Bank Holidays

 

Skills and experience:

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

  • Generous annual leave allowance
  • Flexible and agile working
  • Generous ‘family’ leave
  • Voluntary CPD Events for all staff to allow continuous development
  • Mentoring & Coaching Scheme
  • Paid Professional Subscriptions when relevant to role
  • Access to a range of occupational health facilities
  • Generous pension scheme
  • Employee assistance service (accessible 24/7)
  • Additional benefits for Westfield Health members
  • Cycle to work scheme
  • Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy.  Tattoos visible on your face, neck, hands, or head are not permitted.  Any tattoos which could be deemed inappropriate, or cause offence will also not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Friday 3rd June 2022 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment, and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Amanda Walker on 0114 219 6701.  Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

Diversity & Inclusion:

South Yorkshire Police welcomes applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.

This opportunity is closed to applications.