SYP - PNC Bureau Operator - November 2022

Role:                   PNC Bureau Operator

Department:     Specialist Crime Services

Location:            Shepcote Lane, Sheffield

Salary:                £21,432 - £23,100 (plus shift allowance and weekend working allowance)

Hours:                 37hrs

Contract Type: Temporary until 31 March 2025

Role Purpose:

To update PNC with information passed on by officers, police staff and external Agencies.

To respond to calls from officers, police staff and other departments and relay relevant information.

Key Responsibilities:

• To create, update and amend information held on the Police National Computer (PNC), from a wide source of data and information.
• Research discrepancies.
• Liaise with Criminal Justice Units and other criminal justice agencies to assist in the provision of complete records.
• Use other relevant South Yorkshire Police intelligence and recording systems as and when appropriate to extract relevant information required for Data Integrity.
• Deal with telephone enquiries both internal and external, including police officers and other criminal justice departments.
• Validate data input by other PNC operators.
• Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
• Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
• Maintain high levels of customer service manage customer expectations and meet national and organisational service level agreements.
• General associated administrative tasks.
• To work a 24/7 shift pattern including early mornings, afternoon and night shifts plus weekends and Bank Holidays

Skills and experience:

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and hybrid working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

SYP is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.  

South Yorkshire Police’s Key Values:

Please find attached information sheet on South Yorkshire Police’s Key Values. The force has a particular focus on three areas, Fairness, Integrity and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.

Closing Date:

Monday 19th December 2022 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Amanda Walker on 0114 219 6701.  Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

Diversity & Inclusion:

South Yorkshire Police welcomes applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Internal Secondments:

To apply for this post as a secondment, you must have the support of your current Line Manager. This should be sent via email to the Hiring Line Manager.  Please ensure that the role title and the closing date are stated in the subject of your email.

Without support, your application will not be considered any further.