SYP - Service Delivery Analyst (Service Desk) – Nov 2022

Nunnery Square, Melton
£24,552- £26,958
Fixed Term

Role: Service Delivery Analyst (Service Desk) – Nov 2022

Department: Information Services

Location:  Nunnery Square, Sheffield/ Melton, Hull

Salary: £24,552- £26,958

Hours: 37 hours per week

Contract Type: Temporary for 2 years 

We are currently looking to recruit a Service Delivery Analyst to work on our internal IT Service Desk, based at Nunnery Square, Sheffield or Melton Police Building, Hull. 

The key responsibility of this role is to provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests through our online portal and telephone services. 

The successful candidate will be providing effective first line fault resolution as laid down in IT best practice and within the timescales specified in existing Service Level Agreements.

This is an exciting opportunity to use your skills and knowledge to support policing in South Yorkshire and Humberside. 

This role brings the opportunity to gain knowledge of police specific applications and public sector working as well as allowing access for the successful candidate to the wide range of benefits that come with it including generous annual leave allowances and flexible working. 

As an inclusive employer, we encourage applications from all areas, and can provide support to applicants who have additional or different needs. We understand that diversity in our team is a strength and look to foster a culture of acceptance and understanding.

Key Responsibilities:

  • Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Leve Agreements.
  • Provide and promote a quality standard of customer care that in turn improves customer perception and satisfaction.
  • Liaise with other IS practitioners and specialist functions.

Skills and experience:

  • Previous IT Service Desk experience
  • Good Telephone Manner
  • Good Interpersonal and Communication skills
  • An understanding of IT/Communications & Telephony equipment
  • Good Administration and Customer Care skills

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

  • Generous annual leave allowance
  • Flexible and hybrid working
  • Generous ‘family’ leave
  • Voluntary CPD Events for all staff to allow continuous development
  • Mentoring & Coaching Scheme
  • Paid Professional Subscriptions when relevant to role
  • Access to a range of occupational health facilities
  • Generous pension scheme
  • Employee assistance service (accessible 24/7)
  • Additional benefits for Westfield Health members
  • Cycle to work scheme
  • Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

The Force is currently reviewing the Appearance and Standards Policy, with particular focus to Tattoos.  All visible tattoos will be reviewed on a case-by-case basis, pending consultation of the Policy review.  Until such time, please do not be discouraged from applying to the Force as any visible tattoos will be discussed on a case-by-case basis.  Any tattoo which could be deemed inappropriate, or cause offence will not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

South Yorkshire Police’s Key Values:

Please find attached information sheet on South Yorkshire Police’s Key Values. The force has a particular focus on three areas, Fairness, Integrity and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.

Closing Date:

Wednesday 7 December 2022 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact, via email, David Breeds -David.Breeds@southyorkshire.police.uk.  Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

Diversity & Inclusion:

South Yorkshire Police welcomes applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Internal Secondments:

To apply for this post as a secondment, you must have the support of your current Line Manager. This should be sent via email to the Hiring Line Manager.  Please ensure that the role title and the closing date are stated in the subject of your email.

Without support, your application will not be considered any further.

 

 

This opportunity is closed to applications.