SYP- Application Support Officer -Oct 21

Role: Application Support Officer – Oct 21

Department: Information Systems

Location:  Nunnery Square, Sheffield/Melton, Hull

Salary: £26,016 -£29,793

Hours: 37 hours per week

Contract Type: Permanent

As an Application Support Officer, you will work as part of a team to analyse, plan and manage the implementation of information technology aspects across South Yorkshire and Humberside Police. 

You will provide a specialist and professional service for the support and maintenance of force applications and systems and you will ensure the pro-active monitoring of all applications is undertaken.

Working closely with the Senior Analyst and Team Leader you will provide appropriate third line support to maintain incident resolution while liaising with IS Technical staff and projects to provide advice and assistance within the sphere of expertise.

Because of the nature of the post, supporting the business and their applications, you will be required to work a 24/7 on call rota and you will be expected to travel around and outside of the force area.

Key Responsibilities:

• Ensure the pro-active monitoring of all applications is undertaken and if necessary remedial action instigated.
• Provide technical knowledge in specific applications support activities, ensure ongoing communication with users regarding application performance and the evolving needs of the business
• Work as part of a Project team to help implement new solutions enabling future integrations between systems and technologies. As part of an ongoing project, you may be required to attend meetings with suppliers and the business to provide updates.
• Perform such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.
• Ensure the pro-active monitoring of all applications is undertaken and if necessary remedial action instigated.

Skills and experience:

• Key understanding of application packaging, testing and deployment methodologies.
• Knowledge and experience of project planning and methodologies.
• Managing application upgrades with supplier support and intervention
• Previous experience of working in an IT department

For further information relating to the role and tasks of this position, please refer to the attached role profile.

As well as joining a fantastic, supportive team within a welcoming organisation, you will also receive generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 3 years / 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy.  Tattoos visible on your face, neck, hands or head are not permitted.  Any tattoos which could be deemed inappropriate, or cause offence will also not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

Closing Date: Wednesday 3 November 2021 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Dean Whiteley on 07824 083964.  Please do not contact this number for an application form.

Further Information:

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Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

Apply for the role:

To apply for the role, please click the ‘Apply’ button.