SYP - Service Delivery Administrator (System Administration) – Jan 2021

Role: Service Delivery Administrator (System Administration) – Jan 2021

Department: Information Services

Location: Nunnery Square, Sheffield and Melton

Salary: Band D - £26,016 - £29,793

Hours: 37 per week

Contract Type: Fixed Term Contract until 31 December 2021

As a Service Delivery Administrator, you will work as part of a team to provide support, maintenance and deliver advice for a range of critical applications and systems across South Yorkshire and Humberside. 

To be considered for the role, you must have IT skills and be a good communicator in both written and oral. We are looking for someone that has the ability to remain calm under pressure, who is consistent in his or her approach to daily tasks and who is committed to customer service. 

Ideally, you will have knowledge and experience of project planning and methodologies e.g. PRINCE 2. 

Key Responsibilities

The primary responsibilities of a System Administrator include: 

• Take responsibility for the administrative user support for Force IT Systems.
• Provide second line support and expert advice in systems use, fault investigation and resolution.
• Provide advice to other IT teams in relation to the Force Systems.
• Assist in the implementation, maintenance and on-going development of systems and associated hardware.
• Liaise with and supervise third party suppliers.

Skills and experience: 

• Able to demonstrate knowledge of the Systems and Applications supported by System Administration Team.
• Good communication skills both written and oral.
• General IT proficiency.
• Able to remain calm under pressure, consistent in approach to daily tasks and committed to customer service. 

For further information relating to the role and tasks of this position, please refer to the attached role profile. 

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service ( accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years / 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Closing Date: Friday 22 January 2021 at 23:55 

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment and the Line Manager for the role. 

Contact point for applicants: 

For further information about the role, please contact Elaine Platten – 07791 295334. Please do not contact this number for an application form. 

Further Information: 

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home. 

Diversity & Inclusion: 

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/ 

Secondments:

To apply for this secondment, you must have the support of your current Line Manager. Please send your support via email to the Hiring Line Manager – Elaine Platten – Elaine.Platten@southyorks.pnn.police.uk. You must ensure that you state the role title and the closing date in the subject of your email.

Without support, your application will not be considered any further.

Apply for the role: 

To apply for the role, please click the ‘Apply’ button.