SYP - Service Delivery Analyst (Application Support) - Mar 23

Role: Service Delivery Analyst (Application Support) – Mar 23     

Department: Information Technology

Location:  Nunnery Square, Sheffield     

Salary: £27,690 - £31,434 per annum   

Hours: 37 hours per week

Contract Type: Temporary – 2 years

We are looking to recruit a Service Delivery Analyst (Application Support) who will provide support to our force control staff and manage incidents, problems, application patching, monitoring and future upgrades.

As a Service Delivery Analyst (Application Support) you will work as part of a project team to help implement new solutions, enabling future integrations between systems and technologies.  As part of an ongoing project, you may be required to attend meetings with suppliers and the business to provide updates.

Having the ability to manage workloads effectively and work in a high-pressured environment is essential for this role.  You will need a good understanding of IT service management principles, including problem, change and release management and you must be a confident and effective communicator.

There is a requirement of the role to work a 24/7 on call rota and there may be a requirement to travel around and outside of the force area when operational demand requires it.

Key Responsibilities:

• Provide a specialist and professional service for the support and maintenance of force applications and systems.
• Provide on-site coverage in the force control room to assist with any issues that may arise during the day and to ensure that any incidents or problems are logged, assigned where necessary and manged throughout their lifecycle.
• Ensure the pro-active monitoring of all applications is undertaken and if necessary remedial action instigated.
• Provide technical knowledge in specific applications support activities, ensure ongoing communication with users regarding application performance and the evolving needs of the business.
• Assist the Senior Analyst and Team Leader by ensuring appropriate third line support and incident resolution is maintained.

Skills and experience:

• Previous experience of working in an IT department
• Ability to manage workload effectively and work in a high-pressured environment
• Manage application upgrades with supplier support and intervention
• A good understanding of IT service management principles, including problem, change and release management.
• A confident and effective communicator

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and hybrid working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

SYP is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.  

South Yorkshire Police’s Key Values:

Please find attached information sheet on South Yorkshire Police’s Key Values. The force has a particular focus on three areas, Fairness, Integrity and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

Closing Date: Friday 24 March 2023 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Elliott Grady on 07388372681. 

Diversity & Inclusion:

Expressions of interest are particularly welcome from female and ethnic minority officers.

It’s really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills.  We support and value all officers and staff and the unique experiences they bring to the role.  We strongly encourage and welcome expressions of interest from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Internal Candidates:

This vacancy is temporary therefore, you must have the support of your current Line Manager to apply. If you are a permanent member of staff, this would be classed as a secondment opportunity. If you are on a fixed term contract, you must contact the Talent Acquisition Team before applying.  Please ensure that you and your current line manager complete the attached consent form.  Please email the completed form to the hiring line manager, Elliott Grady, with the role title and the closing date stated in the subject of your email.

Without support, your application will not be considered any further.