SYP - Force Control Room Manager - Jan 2022

Role: Force Control Room Manager 

Department: Force Control Room

Location:  Atlas Court, Sheffield

Salary: £30,777 - £35,484 plus shift and weekend working allowances

Hours: 37 hours per week

Contract Type: Permanent

Atlas Court have an exciting Force Control Room Manager opportunity, with responsibility to lead and develop their own team in a challenging yet rewarding communications centre environment.  The successful candidates, reporting to the Contact Resolution Centre Manager, will have indirect line management of both CRU (Call Handling) and Dispatch functions and will be expected to deliver results in a performance driven role.  

The successful candidate will provide support to their Team Leaders in the day-to-day running of the Force Control Room, overseeing and managing performance issues and providing operational leadership in order to meet the operational goals and strategic objectives of SYP victim-care strategy.  They will be organised and be able to switch priorities quickly, according to daily demand. They will be expected to innovate, coming up with new solutions to support both Group and Departmental improvements, and come up with fresh solutions to changing priorities. They will support their staff members in welfare issues and provide advice and guidance on how to proceed in relation to both operational and people matters. 

The successful applicant will also support members of the Senior Command Team in achieving wider Atlas objectives.

Atlas Court is a challenging yet rewarding place to work where no two days are the same. As the route into the force for many of our communities, the quality of our service is paramount and an emphasis on hard work and a team ethic is valued.

This is a business-critical function and applicants should be mindful of this, as there will be an expectation that the potential candidates are proactive, enthusiastic, empathetic as well as being adaptable to meet the different needs of the role on a daily basis. The candidate will be expected to role model positive behaviours as well as having a good attitude to change and fast pace. Resilience will be required in this role due to the competing demands and pressures of working in this unique environment.

Skills and experience:

• Previous Management experience, including a knowledge of Recruitment and Selection, PDR’s and Performance reviews, Welfare and Discipline procedures.
• Certificate in Supervisory Management or other relevant qualification.
• Proven experience in developing individuals and teams.
• Ability to drive group and departmental performance to support the achievement of departmental key performance indicators.
• Proven experience of supporting and managing staff wellbeing.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 3 years or 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy.  Tattoos visible on your face, neck, hands or head are not permitted.  Any tattoos which could be deemed inappropriate or cause offence will also not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Tuesday, 8 February 2022 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact David Harpham on 0114 219 6758.  Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.