SYP - Administration Support Assistant - May 2022

Role: Administration Support Assistant

Department: Professional Standards

Location: Churchill Way, Sheffield

Salary: £20,118 - £21,837

Hours: 37 hours per week

Contract Type: Permanent

Role Purpose:

We are looking to recruit an Administration Support Assistant to provide administrative support to the Complaints and Investigations Team, to include typing, business support functions, secretarial and intercom/reception cover.

Key Responsibilities:

• To work as part of the Complaints and Investigations team, providing overall administrative support (to include general typing, photocopying, collection/distribution of mail etc).
• Record, monitor and finalise complaints, conduct matters and miscellaneous complaints using the Centurion database.
• Checking received correspondence and deciding the appropriate course of action required.
• To carry out all business support functions for PSD, (to include ordering/finance responsibilities, co-ordinating travel/hotel arrangements.)
• To monitor and operate the intercom system for the access/egress to the PSD compound/building.
• Provide secretarial support to the head of PSD, (to include electronic diary & meeting management. Production of agendas, minutes, reports & letters.  Update of GRS for the management team.
• Deal with enquiries from members of the public, and both internal/external stakeholders/agencies (e.g. IOPC, CPS, Solicitors).
• Maintain case filing system and departmental tape library
• Collate information from computerised system/manual records and produce summarised reports/letters.
• Provide resilience in terms of admin support for other units/functions of PSD (e.g. OSU, Crime and Corruption).
• Where appropriate skills and training provided, produce full transcripts, ROTI/ROVIs in accordance with Force requirements, to include security of recorded interviews and maintenance of appropriate monitoring and filing systems.
• Any other duties commensurate with the grade.

Skills and experience:

• Recent, previous clerical experience.
• The post entails dealing with sensitive information and strict confidentiality must be maintained at all times.
• Keyboard/computer skills are essential.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy.  Tattoos visible on your face, neck, hands, or head are not permitted.  Any tattoos which could be deemed inappropriate, or cause offence will also not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Friday 27 May 2022 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment, and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Kerry Grinsill-Clinton on 0114 292 1838.  Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

Diversity & Inclusion:

South Yorkshire Police welcomes applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.