SYP - Switchboard Operator

Role: Switchboard Operator

Department: OSS Communications

Location: Atlas Court, Sheffield

Salary: £17,262 - £18,078

Hours: 37 hours per week

Contract Type: Temporary (until 31 March 2020)

Role Purpose:

To be the first point of contact for all calls that come through to South Yorkshire Police Switchboard from the public and other agencies. You will be responsible for identifying and assessing each call received by resolving, or directing to the appropriate department.

Key Responsibilities:

You will receive and process all calls received through SYP Switchboard, from the public, police and other agencies, maintaining high levels of customer service, manage customer expectations, meet national and organisational service level agreements.

You will also manage customer expectations regarding the service that can be provided, giving advice where appropriate and correctly directing the call.

Skills and experience:

You will have excellent communication skills; have the ability to listen, empathise and provide support, whilst adapt language to meet the needs of different people/audiences.

Having the ability to utilise IT packages, systems and/or databases and appropriately prioritising and planning your own work is a requirement of the role.

Benefits:

We offer generous entitlements and supportive polices to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service ( accessible 24/7)

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Tuesday, 30 July 2019

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the HR Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Delphine Marson on (0114) 2196861. Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

http://nextgen.app.yhrn.police/sites/SYPIntranet/SA/Fairness/Web/Home.aspx

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Internal Secondments:

To apply for this post as a secondment you must have the support of your Line Manager. This should be sent via email to Recruiting@southyorks.pnn.police.uk. Please ensure that in the subject of the email contains the Job title and closing date of the role.

Without support, your application will not be considered any further.