SYP - Complaints and Investigations Admin Support Assistants - July 2021

Role: Complaints and Investigations Admin Support Assistants

Department: Professional Standards Department

Location: Churchill Way, Sheffield

Salary: Band B (£19,452 – £21,135)

Hours: 37 hours per week

Contract Type: Permanent

Role Purpose:

To provide administrative support to the Complaints & Investigations Team, to include typing, business support functions, secretarial and intercom/reception cover.  To record, monitor and finalise complaints, conduct and misc. cases using the Centurion database. To process all correspondence to the dept and decide appropriate course of action, deal with enquiries from members of the public and both internal/external stakeholders/agencies.

Recent administrative experience and proven Microsoft Office/computer skills and use of systems/applications are essential, experience of using databases is desirable. Must have the ability to work in a small team, under pressure and to tight deadlines. Willingness to undertake all training appropriate to the role. 

The role entails dealing with sensitive information and strict confidentiality must be observed at all times. 

Knowledge of the Centurion database and the police complaint/misconduct process, is desirable but not essential.

Key Responsibilities:

• To work as part of the Complaints and Investigations team, providing overall administrative support (to include general typing, photocopying, collection/distribution of mail etc).
• Record, monitor and finalise complaints, conduct matters and miscellaneous complaints using the Centurion database.
• Checking received correspondence and deciding the appropriate course of action required.
• To carry out all business support functions for PSD, (to include ordering/finance responsibilities, co-ordinating travel/hotel arrangements.)
• To monitor and operate the intercom system for the access/egress to the PSD compound/building.
• Provide secretarial support to the head of PSD, (to include electronic diary & meeting management. Production of agendas, minutes, reports & letters.  Update of GRS for the management team.
• Deal with enquiries from members of the public, and both internal/external stakeholders/agencies (e.g. IPCC, CPS, Solicitors).
• Maintain case filing system and departmental tape library
• Collate information from computerised system/manual records and produce summarised reports/letters.
• Provide resilience in terms of admin support for other units/functions of PSD (e.g. OSU, Crime and Corruption).
• Where appropriate skills and training provided, produce full transcripts, ROTI/ROVIs in accordance with Force requirements, to include security of recorded interviews and maintenance of appropriate monitoring and filing systems.
• Any other duties commensurate with the grade.

Skills and experience:

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy.  Tattoos visible on your face, neck, hands or head are not permitted.  Any tattoos which could be deemed inappropriate or cause offence will also not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Friday 6th August 2021 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Lisa Leake on 01142921830.  Please do not contact this number for an application form.

Further Information:

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Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

Apply for the role:

To apply for the role, please click the ‘Apply’ button.