SYP - Switchboard Operator Jan 20

Role: Switchboard Operator

Department: OSS Communications

Location: Atlas Court, Sheffield

Salary: £17,799 - £18,531

Hours: 37 hours per week

Contract Type: Permanent

Role Purpose:

To be the first point of contact for all calls that come through to South Yorkshire Police Switchboard from the public and other agencies. You will be responsible for identifying and assessing each call received by resolving, or directing to the appropriate department.

Key Responsibilities:

You will receive and process all calls received through SYP Switchboard, from the public, police and other agencies, maintaining high levels of customer service, manage customer expectations, meet national and organisational service level agreements.

You will also manage customer expectations regarding the service that can be provided, giving advice where appropriate and correctly directing the call.

Skills and experience:

You will have excellent communication skills; have the ability to listen, empathise and provide support, whilst adapt language to meet the needs of different people/audiences.

Having the ability to utilise IT packages, systems and/or databases and appropriately prioritising and planning your own work is a requirement of the role.

Benefits:

We offer generous entitlements and supportive polices to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service ( accessible 24/7)

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Thursday, 16 January 2020 @ 23:55.

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the HR Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Delphine Marson on (0114) 2196861. Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

You will be based at Atlas Court, Sheffield which is located 5 minutes from Sheffield City Centre and Meadowhall.

This post currently has a Monday to Friday working pattern; however, please note this is under review and may change to shift and weekend working.

When all pre-employment check are complete, successful applicants will be progressed for the course scheduled to start on Monday, 23 March 2020 or 26 May 2020.  You will be expected to work full time, Monday to Friday during the two weeks training course which at Atlas Court, Sheffield.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

http://nextgen.app.yhrn.police/sites/SYPIntranet/SA/Fairness/Web/Home.aspx

Apply for the role:

To apply for the role, please click the ‘Apply’ button.