SYP - Call Handler

Role:                     Call Handler

Department:        Communications

Location:             Atlas Court, Sheffield

Salary:                  £18,486 – £20,115 plus shift allowance and weekend working

Hours:                  37 hours per week

Contract Type:    Permanent

Applicants who have applied in the past six months, need not re-apply

As part of a dedicated team, you will be the first point of contact for members of the public in South Yorkshire, dealing with a wide range of emergency 999 and non-emergency 101 contacts, ensuring the right action is taken to meet the needs of the public. No two calls are ever quite the same – one minute you could be noting down the details of a stolen vehicle, the next, you might be taking a report of a sudden death. Whatever the situation, we always strive to provide the highest quality of service to our customers.

As a member of the team, you will be at the centre of policing in South Yorkshire and will find yourself dealing with incidents that most people will not come across in their lifetime. You will encounter distressing situations, life-threatening situations and very sad situations. However, it is a hugely rewarding job where no two days are alike and you will feel an immense sense of satisfaction knowing you have helped someone at one of the worst times of their life. There will also be routine jobs to deal with such as administration tasks associated with the role.

You’ll be part of the wider policing family helping to keep South Yorkshire safe as well as part of a team of great people. Most people join the police service because they want to help others and make a difference to people’s lives. Working in the Force Contact Resolution Unit, there is no doubt that you will be making a difference – every day.

If you are interested in joining the team, we’re looking for motivated people who are excellent team players with the ability to work unsupervised and use their own initiative.

Key Responsibilities:

• Manage emergency and non-emergency telephone communication to the Force, both from the public and other emergency services
• Ensuring the accurate recording and passing of incident information
• Operate and respond to contact from the public

Skills and experience:

• Experience in working within a communications environment
• Have excellent problem solving, communication and decision-making skills
• Be computer literate
• Must be prepared to be work a combination of days and afternoons, including weekend working
• Ability to work calmly and effectively under pressure

 Benefits:

We offer generous entitlements and supportive polices to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service ( accessible 24/7)

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance and Standards: 

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Further Information:

You will be based on Atlas Court, Sheffield which is located 5 minutes from Sheffield City Centre and Meadowhall.

You must be prepared to work shifts and bank holidays with the service operating 24/7, 365 days of the year.

Working a 24/7 shift pattern, full time or part time, attracts a salary of £18,486 - £20,115 (pro rata part time) and 20% shift allowance and weekend working taking the starting pay to approximately £24,500 (pro rata part time).

Please note the current shift pattern is under review.

When all pre-employment check are complete, successful applicants will be progressed for the course scheduled to start on Monday, 6 January 2020. You will be expected to work full time Monday to Friday for the first 11 weeks during training.

We strongly recommend you click on the links below to find out further information about the role and guidance on how to complete your application.

Role Information: https://youtu.be/vhIWvib1nHg

Application Guidance: https://youtu.be/HKeynq_dGJ8

Contact point for applicants:

For further information about the role, please contact Julie Humphries on (0114) 2196789.

Extended Closing Date: Wednesday, 14 August 2019 at 23:55 pm.

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the HR Manager, Recruitment and the Line Manager for the role.

If you successfully pass the short listing stage, you will be invited to attend an assessment centre which take place during the weekend of Saturday, 7 September 2019 and Sunday, 8 September 2019.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

http://nextgen.app.yhrn.police/sites/SYPIntranet/SA/Fairness/Web/Home.aspx

Apply for the role:

To apply for the role, please click the ‘Apply’ button.