SYP - Enquiry Desk Assistant - November 2020

Doncaster
£19,452 - £21,135 (pro-rata)
Permanent

Role: Part time Enquiry Desk Assistant

Department: Doncaster District

Location: Doncaster

Salary: Band B - £18,951 - £20,619 (pro-rota)

Hours: 16 Hours per week, which includes weekend working

Contract Type: Permanent

Role Purpose:

The successful candidate should expect to provide a high standard of customer service when dealing with members of the public, either face to face, at the counter or indirectly over the telephone.  As well as deal efficiently and courteously, remaining professional at all times even when faced with difficult, sensitive and challenging situations and will show resilience when under pressure and confidence when working alone.

The successful candidate will also complete and process necessary documentation relating to enquiries, complying with legislation and policy and finally must be able to communicate effectively and work as part of a team.

If you have clerical experience and are, willing to work shifts and weekends this could be the ideal job for you.

Key Responsibilities:

  • Accept and record items of property and cash handed in by members of the public
  • Maintain enquiry desk records
  • Responsibility for security of access through the public reception area
  • Receiving persons reporting on bail
  • Reporting persons for minor offences and completed documentation
  • Taking initial reports of crimes and road traffic accidents
  • Carry out clerical and administrative duties
  • Any other duties commensurate with the grade of the post

Skills and experience:

  • Experience of dealing with face to face enquiries from members of the public.
  • Experience of using computer packages including MS Word, Excel
  • Previous clerical experience

Closing Date: Monday, 7th December 2020 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the HR Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Ian Stones on 01302 385 506. Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

http://nextgen.app.yhrn.police/sites/SYPIntranet/SA/Fairness/Web/Home.aspx

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

This opportunity is closed to applications.