SYP - PNC Updating and Disposal Operator - May 2021

Role: PNC Updating and Disposal Operator - May 2021

Department: SCS Intel/ PNC Bureau

Location: Atlas Court

Salary: Band B (£19,452 – £21,135)

Hours: 37 per week

Contract Type: Permanent

As a PNC Updating and Disposal Operator you will create, update, and amend information held on the PNC (Police National Computer) from a wide source of data and information.  You will use other relevant South Yorkshire Police intelligence and recording systems as and when appropriate to extract relevant information required for data integrity.   As part of your duties you will respond to calls from officers, police staff and other departments and validate data input by other PNC Operators.

Key Responsibilities:

·         Liaise with Criminal Justice Units and other criminal justice agencies to assist in the provision of complete records.

·         Deal with enquirers by telephone, in person or by other means, whether police officers, members of the public, other Criminal Justice Agencies or bone-fide authorities.

·         Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

·         Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action.

·         Maintain high levels of customer service manage customer expectations and meet national and organisational service level agreements.

·         Other such duties commensurate with the grade of the post

Skills and experience:

·         Communication skills – adapt language to meet the needs of different people/audiences.

·         Able to utilise IT packages, systems and/or databases.

·         Able to appropriately prioritise and plan own work.

·         Experience of information gathering and problem solving

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

·         Generous annual leave allowance

·         Flexible and agile working

·         Generous ‘family’ leave

·         Voluntary CPD Events for all staff to allow continuous development

·         Mentoring & Coaching Scheme

·         Paid Professional Subscriptions when relevant to role

·         Access to a range of occupational health facilities

·         Generous pension scheme

·         Employee assistance service (accessible 24/7)

·         Additional benefits for Westfield Health members

·         Cycle to work scheme

·         Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be considered for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy.  Tattoos visible on your face, neck, hands, or head are not permitted.  Any tattoos which could be deemed inappropriate or cause offence will also not be accepted.  If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Friday 21 May 2021 at 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager within Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact John McEwan on 0114 21969764.  Please do not contact this number for an application form.

Further Information:

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Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

Apply for the role:

To apply for the role, please click the ‘Apply’ button.