HP - Contact Officer 

Department - Command Hub 

Location - Hessle 

Salary - Scale 3/4 - £19,704 - £22,275 pro rata - plus 20% shift allowance and weekend working (Around £26,000 with Allowances)

Term - Permanent 

Hours – 37 per week

The Contact Officer role is one of the most important positions within Humberside Police. You will be at the heart of our Command Hub, acting as the first point of contact for all of our 999 emergency and 101 non-emergency calls, making it hugely challenging but very rewarding at the same time.

The role is ideal for someone who has a calm head under pressure, has a real eye for detail and for someone who is accurate when it comes to capturing and processing information. We often have to make split second decisions based solely on what we have been told by someone on the other end of the phone who may be injured, distressed or involved in an ongoing crime where time is very much of the essence.

To be considered, you must have experience of communicating effectively with people at all levels, often in distressing, delicate or confrontational situations. You must also have experience of working in a customer-orientated environment. Ideally, you will have experience of working in a secure/confidential environment.

A number of full and part time posts have become available within the Contact Officer role, resulting from current staff taking up internal promotion opportunities.

• Corporate full time, covering 24 hour ‘4 on / 4 off’ shift pattern with 20% shift allowance plus weekend working allowances

You will be expected to work a shift pattern, which could cover 24 hours a day / 7 days a week / 365 days a year. Shift patterns and working hours (Part Time/Full Time) will be discussed at interview. 

There is great potential for growth within this role and it offers real variety as our Contact Officers are trained to perform numerous roles within the Command Hub. Successful candidates will be recruited on a training Scale 3, £19,704, plus a shift allowance of up to 20%, plus weekend working allowance, progressing through the grades as training is completed and competence in the role is completed.  

The role of Contact Officer carries a four-year tenure, during this time you will not be eligible to apply for any vacancies advertised within Humberside Police.

To Apply for this role please click the apply button below.

Closing Date Sunday 8th September at 23.55pm.

If you are successful at shortlisting you will be invited to familiarisation day which will be held on Wednesday 25th &Thursday 26th September 2019.

Successful candidate will be informed around the 28th October 2019

Course start date Monday 13tH January 2020 tbc and Late February.

If you have any questions regarding the recruitment process, please contact us at HP-ContactOfficerRecruit@humberside.pnn.police.uk

Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment, HR Shared Services and the Line Manager for the role.

Attachments:

• Role Requirement
• Guidance for completing your application

Humberside Police welcome applications from underrepresented communities.  For further information on positive action within Humberside Police, please visit the positive action page:

http:/www.humberside.police.uk/diversity-and-positive-action