HP - Contact Officer - Registration of Interest

Command HUB - Hessle
£19,704 - £22,275

HP - Contact Officer 
Department - Command Hub 
Location - Hessle 
Salary - Scale 3/4 - £19,704 - £22,275 pro rata - plus 20% shift allowance and weekend working 
Term - Permanent 
Hours - Full Time & Part Time

The Contact Officer role is one of the most important positions within Humberside Police. You will be at the heart of our Command Hub, acting as the first point of contact for all of our 999 emergency and 101 non-emergency calls, making it hugely challenging but very rewarding at the same time.

The role is ideal for someone who has a calm head under pressure, has a real eye for detail and for someone who is accurate when it comes to capturing and processing information. We often have to make split second decisions based solely on what we have been told by someone on the other end of the phone who may be injured, distressed or involved in an ongoing crime where time is very much of the essence.

To be considered, you must have experience of communicating effectively with people at all levels, often in distressing, delicate or confrontational situations. You must also have experience of working in a customer-orientated environment. Ideally, you will have experience of working in a secure/confidential environment.

A number of full and part time posts have become available within the Contact Officer role, resulting from current staff taking up internal promotion opportunities.

  • Corporate full time, covering 24 hour ‘4 on / 4 off’ shift pattern with 20% shift allowance plus weekend working allowances

You will be expected to work a shift pattern, which could cover 24 hours a day / 7 days a week / 365 days a year. Shift patterns and working hours (Part Time/Full Time) will be discussed at interview. 

There is great potential for growth within this role and it offers real variety as our Contact Officers are trained to perform numerous roles within the Command Hub. Successful candidates will be recruited on a training Scale 3, £19,704, plus a shift allowance of up to 20%, plus weekend working allowance, progressing through the grades as training is completed and competence in the role is completed.  

The role of Contact Officer carries a four-year tenure, during this time you will not be eligible to apply for any vacancies advertised within Humberside Police.

Please see the link below to register your interest in this role:


Please note: This is not an event that you will be attending.  This is a form that you will need to complete so you can be invited to the next stage of the application.

The closing date to submit your Expression of interest is 23.55 on Sunday 14th April 2019.

Key dates:

Expression of Interest:  2nd April 2019 to 14th April 2019

Situation Judgement Test: 15th April 2019 to 19th April 2019

Completion of Application Form: 26th April 2019 to 12th May 2019

Assessments and Interviews: 28th May 2019 to 7th June 2019.

A familiarisation day will be held on Wednesday 15th May/ Thursday 16th May for those that have been successful at the situational judgement test. 

Candidates will be sent all invitations/results via e-mail.

Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment, HR Shared Services and the Line Manager for the role.

Humberside Police welcome applications from underrepresented communities.  For further information on positive action within Humberside Police, please visit the positive action page:


This opportunity is closed to applications.