SYP - Service Delivery Analyst – Service Desk

Nunnery Square, Sheffield, Melton, Hull
£20,874 - £ 23,346 (Pro-Rata)
Fixed Term

Role: Service Delivery Analyst – Service Desk

Department: Information Services

Location: Nunnery Square, Sheffield or Melton, Hull

Term: Fixed Term Contract/Secondment for 1 year

Band: C

Salary: £21,084 - £23,583 (Pro-Rata)

Hours per week: 21

 

See attachments for Summary of Main Duties & Person Specification

An opportunity has arisen for a Service Delivery Analyst for in the Information Services department.

The successful candidate will provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests. You will provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Level Agreements.

The preferred candidate will also provide and promote a quality standard of customer care, which in turn improves customer perception and satisfaction and you will liaise with other IS practitioners and specialist functions.

To be considered you will have previous Service Desk experience and proven knowledge of IT Service Management tools and methodology.  You need to demonstrate the ability to work proactively without supervision and be able to manage difficult problems and issues to a successful conclusion.

You will work 21 hours a week from Monday to Wednesday.

 

To be considered you will have previous Service Desk experience and proven knowledge of IT Service Management tools and methodology.  You need to demonstrate the ability to work proactively without supervision and be able to manage difficult problems and issues to a successful conclusion.

For more information regarding the role responsibilities, please see the Summary of Main Duties & for a breakdown of the essential criteria, please refer to the Person Specification.

For further information about this post please, contact Cheryl Hitchborne on Tel No. 0114 2107206 (Ext. 717206).  Please do not contact this number for an application form.

FOR INTERNAL SECONDMENTS - To apply for this post as a secondment you must have the support of your Line Manager and Head of Department. This should be sent on a GEN2 / email that to Recruiting@southyorks.pnn.police.uk. Please ensure that in the subject of the email contains the Job title and closing date of the role. Without support, your application will not be considered any further.

Applicants must meet the minimum checkable history criteria, which must be taken into account for all individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history period of 3 Years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

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Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment and the Line Manager for the role.

Closing date: Sunday 4th November 2018

To apply for the role, please click the ‘Apply’ button

South Yorkshire Police welcome applications from underrepresented communities.  For further information on positive action within South Yorkshire Police, please visit the positive action page:  https://www.southyorkshire.police.uk/sign-up/for-a-job-with-syp/diversity-in-the-force/

 

 

This opportunity is closed to applications.