HP – DEMAND RESOLUTION TEAM SERGEANT

DEPARTMENT – COMMAND HUB

LOCATION – HESSLE

TERM – PERMANENT

HOURS – 40

RANK – SERGEANT

Please see attachments for Role Requirement and further information.

The Force Control Room is critical in providing a timely response to people, who report incidents and crimes, and our Supervisors help set, and maintain, the pace of that service delivery and an exciting opportunity has arisen for a Command Hub Sergeant to join this busy team.

This is a great opportunity to work as part of a joined-up leadership team in a really busy but rewarding working environment.

The successful role holder will supervise a professional multifunctional communication service to the public, partners and members of the Police Service, ensuring that customers receive a courteous, helpful and informative service.

The Role

You will work within the Command Hub, primarily responsible for the effective supervision of the Demand Resolution Team; ensuring customers receive a timely, professional service at all times

The successful applicant will have knowledge/experience of the following areas:

• A substantive Sergeant, or in the promotion pool.       
• Knowledge of the key principles and processes of contact management, investigation and Command and Control
• Knowledge of Home Office counting rules, the National Standards for Incident Recording and National Crime Recording Stan
• Knowledge of the National Decision Making Model and THRIVE Model.
• Forensic awareness Knowledge of the Force complaints procedures and codes relating to misconduct. Knowledge of the Force area
• Awareness of the Data Protection Act.

In addition, the successful applicant will also have additional training opportunities around call handling management and pursuit management.

Your point of contact for this role is Chief Inspector Lee Edwards on Ext 6080.  Please DO NOT contact this person about the online application and recruitment process. 

Closing date: Thursday 25th October 2018 at 23.55

**PLEASE NOTE: You must have your line manager’s approval to apply for this post. The attached Internal Reference Form will need to be completed, endorsed and attached to your application before submission.  Your application will not be considered for shortlisting for interview if you have not submitted the Internal Reference Form.

If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.pnn.police.uk

Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment and the Line Manager for the role.

Humberside Police welcome applications from underrepresented communities.  For further information on positive action within Humberside Police, please visit the positive action page:

http://www.humberside.police.uk/diversity-and-positive-action