Role: Quality Assurance Supervisor

Department: Learning & Development (PES)

Scale: SO1

Salary: £33,915 - £35.982

Location: Courtland Road, Hull

Hours:  37 Per week (Full-Time) Office Based - Flexible working available, To be agreed with the line manager

Contract: Permanent

As a Quality Assurance Supervisor, you will supervise staff and workload within the Quality Assurance team.

The successful candidate will supervise and support staff working within the QA Team. Monitoring the progress of new and existing staff via PDR’s and regular reviews providing developmental opportunities with the intention of enhancing team members skills.

 Previous experience working within an office-based environment and customer focused field is key, as you will deal with enquiries from members of staff, stakeholders and other departments you will be working with.

You will work with the training teams to ensure that all work developed, delivered and reviewed is in line with best practice, meets the needs of students and is appropriate to the needs of the organisation.

 If you have experience of supervising a fast paced team or looking for the next step in management, this role could be for you.

Key Responsibilities:

• Supervises and supports staff working within the QA Team. Monitoring the progress of new and existing staff via PDR’s and regular reviews providing developmental opportunities with the intention of enhancing team members skills.
• Provides reports and management information to the L&D management team on issues resulting to areas of specific work.
• Allocates tasks received from the L&D management team and any external bodies ensuring equality of work across the team as well as monitoring the advice team members provide to individual enquirers ensuring it represents best practice.
• Provides cover for line manager and QA officer where required (holidays and sickness etc.).
• Identifies areas for income generation and ways to maximise potential with resources available.
• Monitors evaluation results ensuring development is delivered to the highest standard.

What the role requires:

• Previous experience of training course design, planning and evaluation
• Management at level 3 or above (Willing to work towards)
• Experience of working in a customer orientated field
• Possesses well developed communication and interpersonal skills in order to communicate at all levels, both internal and external to the organisation. Communication could include, group presentation, 1-2-1, written, listening and feedback skills.
• Excellent organisational skills
• Ability to work with minimum supervision when required.
• Carries out tasks in an accurate and methodical manner with an eye for detail.
• Ability to work as part of a team.
• Ability to prioritise workload.

For further information relating to the role and tasks of this position please refer to the attached role requirement.

Perks of working for Humberside Police:

From great perks, agile working and professional development, we want you to have the best possible journey throughout your Humberside Police Career.

Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it’s Cycle to Work scheme, Gym and health schemes, we have the perks ready for you to benefit from.

Watch our Force With Ambition video here: Humberside Police – a force with ambition - YouTube

Further Perks:

• Generous annual leave allowance
• Training and development opportunities
• Coaching & Mentoring Scheme
• Access to a range of occupational health facilities (Discounted Healthcare, 1st year free and 2nd year subsidised)
• Employee assistance service (accessible 24/7)
• Flexible/Hybrid working where applicable.
• Generous pension scheme
• Blue Light Discount
• Access to the forces onsite gyms
• Free on-site car parking
• Humber bridge tag (If traveling from the Southbank)

 Pre – Employment Checks and Eligibility:

• Internal applicants MUST have completed a successful 6 month probationary period and tenure (if applicable) before applying for another role within the force.
• Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK to apply for roles with Humberside Police.
• Successful candidates will undergo a vetting procedure pre-requisite of employment.
• Tattoo’s will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.

Contact point for applicants:

If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.pnn.police.uk

How to apply for the role:

To apply for the role, please click the ‘Apply’ button below.

Please note, you must wait 3 months before submitting another application if you have applied for THIS role within the last 3 months.

For Information & Advice on completing an online application, please follow the link below.

 https://nationalcareers.service.gov.uk/triagetool?triage-select=Understanding+the+recruitment+process

Closing Date: Wednesday 10th April 2024 at 23:55

Interview date: TBC

It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.

The Recruitment Manager can authorise to close any vacancy before the closing date stated on the advert.

Attachments:

• Role Requirement
• Guidance for completing your application.
• Recruitment Brochure
• Preferred candidate roadmap

Humberside Police welcome applications from underrepresented communities.  For further information on positive action within Humberside Police, please visit the positive action page:

Diversity and positive action | Humberside Police