SYP - Service Delivery Analyst (App Support)

Role: Service Delivery Analyst (App Support)

Department: Information Services

Location: Nunnery Square/Melton

Term: Fixed Term Contract/Secondment (To cover Maternity leave for approx. 9-12 months)

Band: D

Salary: £24,030 - £27,519

Hours per week: 37

See attachments for Summary of Main Duties & Person Specification

The role of an Application Support Analyst is to support, package, implement and deploy all Force Applications to the IT estate of SYP and HP in a controlled manner. Working as part of a team you will be supported by colleagues in order to share knowledge and experience whilst utilising a number of tools and methods in order to package and wrap deployable applications.

• To provide a specialist and professional service for the support and maintenance of force applications and systems.

• To ensure the pro-active monitoring of all applications is undertaken and if necessary remedial action instigated.

• To provide technical knowledge in specific applications support activities, ensure ongoing communication with users regarding application performance and the evolving needs of the business.

• To assist the Senior Analyst and Team Leader by ensuring appropriate third line support and incident resolution is maintained.

• To liaise with IS technical staff and projects and provide advice and assistance within the sphere of expertise.

For the essential criteria for this role please refer to the Person Specification, the breakdown for the role responsibilities can be found on the Summary of Main Duties.

FOR INTERNAL SECONDMENTS - To apply for this post as a secondment you must have the support of your Line Manager and Head of Department. This should be demonstrated on a GEN 2 that must be sent to Recruiting@southyorks.pnn.police.uk  Please ensure that in the subject of the email you will have the Job title and closing date of the role you are applying for. Without support your application will not be considered any further, therefore please ensure that your support is submitted by the closing date.

For further information about this post please, contact Martin Humphrey on Tel No. 01482 630090.  Please do not contact this number for an application form.

Applicants must meet the minimum checkable history criteria, which must be taken into account for all individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history period of 3 Years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

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Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment and the Line Manager for the role.

Closing date:  Sunday, 25 March 2018

     To apply for the role, please click the ‘Apply’ button

South Yorkshire Police welcome applications from underrepresented communities.  For further information on positive action within South Yorkshire Police, please visit the positive action page:

http://www.southyorkshire.police.uk/node/22299