SYP - Service Delivery Analyst – Service Desk

Role: Service Delivery Analyst – Service Desk     

Department: Information Services          

Location: Nunnery Square/Melton         

Salary: £21,084 - £23,583                              

Hours:   37 hours per week         

Contract Type: Permanent         

A fantastic opportunity has arisen for a Service Delivery Analyst to join the Information Services department, based at Nunnery Square, Sheffield or Melton, Hull.  The role will be a shift rota covering 24/7 365 days a year, this will attract shift allowance and a weekend working allowance.

Role Purpose:

Work as part of a team to analyse, plan and manage the implementation of Information Technology aspects across South Yorkshire and Humberside Police in line with IS strategies and business requirements.

Key Responsibilities:

• Provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests.
• Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Level Agreements.
• To provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction.
• Liaise with other IS practitioners and specialist functions.

Skills and experience:

• ITIL Foundation.
• Knowledge of IS strategy and planning.
• Knowledge of business analyst techniques and methodologies.
• Knowledge of dealing with a commercial market – dealing with suppliers and contracts.
• Knowledge of business models and continuous improvement models.

For further information relating to the role and tasks of this position please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive polices to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service ( accessible 24/7)

Further information:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 3 years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the HR Manager, Recruitment and the Line Manager for the role.

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

Contact point for applicants:

For further information about the role, please contact Cheryl Hitchborne on 0114 2107206 (717206).  Please do not contact this number for an application form.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

South Yorkshire Police welcome applications from under-represented communities.  For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page: https://www.southyorkshire.police.uk/sign-up/for-a-job-with-syp/diversity-in-the-force/

Closing Date:

Wednesday 23rd January 2019

Attachments:

• Competency Values Framework