SYP - Customer Service Assistant

Wakefield
£18, 123 - £19, 719
Fixed Term

Role: Customer Services Administrator

Department: Regional Collaboration – Procurement, Stores

Location: Unit 41D, Stephenson Way, Wakefield

Salary: £18,123 - £19,719

Hours: 37 per week

Contract Type:  Temporary for 2 years


An opportunity has arisen for a Customer Services Assistant to work within Regional Stores at Unit D 41 Industrial Estate Wakefield.

The successful role holder will assist the Regional Stores Manager in shaping and driving forward a comprehensive customer services programme in Regional Stores.

This will include developing and maintaining effective working relationships with customers of Regional Stores being the uniformed Officers and Staff of West Yorkshire, South Yorkshire and Humberside forces.

To be considered the candidate must

  • Be educated at GCSE standard or equivalent, have previous experience incorporating keyboarding and administrative procedures, and be able to demonstrate good organisational skills.
  • Possess an understanding of when to refer matters to a supervisor, and an appreciation of the need for urgency and prioritisation.
  • Be capable of organising and planning work as required, paying close attention to detail and be able and motivated, to follow tasks through to conclusion.
  • Demonstrate accuracy when inputting, amending or extracting information.
  • Be confident in dealing with customers over the telephone, via emails. and occasionally  face to face.

The main duties of the job are:

  • Providing a flexible, customer focussed and professional first line response in providing advice and guidance on all uniform related enquiries via telephone and/or email and takes ownership of achieving a satisfactory resolution and escalating where appropriate.
  • Taking ownership of the inputting of non-automated orders, ensuring data quality and integrity of information when inputting, amending and extracting information.
  • Providing a Booking Service for the fitting of uniforms and equipment, ensuring that appointments are used effectively and efficiently in fitting rooms at Wakefield, Melton and Sheffield.
  • Assisting the Regional Stores management team with project work including administration, updating/amending systems and providing data as required, maximising the use of IT systems to run and create management information and reports.
  • Undertaking a broad range of clerical and administrative duties for Regional Stores such as maintaining an effective fling system, photocopying and routine mathematical/statistical work.

For more information regarding the role and tasks of this position, please refer to the attached summary of main duties and person specification.

Benefits:

We offer generous entitlements and supportive polices to enable a better work-life balance, some of which are listed below:

  • Generous annual leave allowance
  • Flexible and agile working
  • Generous ‘family’ leave
  • Access to a range of occupational health facilities
  • Generous pension scheme
  • Employee assistance service ( accessible 24/7)

Further information:

Applicants must meet the minimum checkable history criteria, which must be taken into account for all individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history period of 3 Years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Martin Sykes on Tel No.: 01924 206 438.  Please do not contact this number for an application form.

Internal Secondments

To apply for this post as a secondment you must have the support of your Line Manager and Head of Department. This should be sent via email that to Recruiting@southyorks.pnn.police.uk. Please ensure that in the subject of the email contains the Job title and closing date of the role. Without support, your application will not be considered any further.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Closing date: Sunday, 25th November 2018


South Yorkshire is a culturally diverse area and to ensure that our service is fully representative of the communities we serve we welcome applications from all under- represented groups and individuals wishing to work part time.

This opportunity is closed to applications.