HP - Contact Officer 
Department - Command Hub 
Location - Hessle 
Salary - Scale 3/4 - £19,317 - £21,837 pro rata - plus 20% shift allowance and weekend working 
Permanent 
Hours - Full Time & Part Time positions available                                                                                                   

The Contact Officer role is one of the most important positions within Humberside Police. You will be at the heart of our Command Hub, acting as the first point of contact for all of our 999 emergency and 101 non-emergency calls, making it hugely challenging but very rewarding at the same time.

The role is ideal for someone who has a calm head under pressure, has a real eye for detail and for someone who is accurate when it comes to capturing and processing information. We often have to make split second decisions based solely on what we have been told by someone on the other end of the phone who may be injured, distressed or involved in an ongoing crime where time is very much of the essence.

To be considered, you must have experience of communicating effectively with people at all levels, often in distressing, delicate or confrontational situations. You must also have experience of working in a customer-orientated environment. Ideally, you will have experience of working in a secure/confidential environment.

A number of full and part time posts have become available within the Contact Officer role, resulting from current staff taking up internal promotion opportunities.

• Corporate full time, covering 24 hour ‘4 on / 4 off’ shift pattern with 20% shift allowance plus weekend working allowances

• Bespoke part time patterns, these will be a range of shifts which can be specific to the individual’s needs. They may cover days or evenings and weekends e.g. Monday to Friday 0900x1600 or 1700x2300, or Friday and Saturday nights or weekends only.

You will be expected to work a shift pattern, which could cover 24 hours a day / 7 days a week / 365 days a year. Shift patterns and working hours (Part Time/Full Time) will be discussed at interview. 

There is great potential for growth within this role and it offers real variety as our Contact Officers are trained to perform numerous roles within the Command Hub. Successful candidates will be recruited on a training Scale 3, £19,317, plus a shift allowance of up to 20%, plus weekend working allowance, progressing through the grades as training is completed and competence in the role is completed.  

The role of Contact Officer carries a four-year tenure, during this time you will not be eligible to apply for any vacancies advertised within Humberside Police.

To register your interest in this role, please complete the attached registration of interest and return to:

HP-ContactOfficerRecruit@humberside.pnn.police.uk

The closing date for registrations of interest is 23.55 on Sunday 28th October 2018, you will then be invited to undertake a Situational Judgement Test, details of which will sent to you via email on Monday 29th October 2018.

If you are successful in the Situational Judgement Test, you will be invited to attend an Assessment Centre, which will run from Monday 19th November 2018 until Friday 30th November 2018. (Monday to Friday only).

A familiarisation day will be held on Monday 12th November 2018, for those that have been successful at the situational judgement test.  Candidates will be sent an invite via e-mail, with further details.

Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment, HR Shared Services and the Line Manager for the role.

Humberside Police welcome applications from underrepresented communities.  For further information on positive action within Humberside Police, please visit the positive action page:

http:/www.humberside.police.uk/diversity-and-positive-action