HP – SERGEANT CRT AND DRT

COMMAND/BRANCH: HUB

LOCATION: HESSLE

RANK/GRADE: SERGEANT

IMMINENT VACANCY AND SUCCESSION PLANNING FOR RETIREMENTS

Overall Purpose of the role is to supervise a professional multifunctional communication service to the public, partners and members of the police service, ensuring that customers receive a courteous, helpful and informative service and that police resources are allocated to meet the needs of customers.

The successful candidate will be primarily responsible for the effective supervision of the Demand Resolution Team (DRT) within the Command Hub; ensuring customers receive a timely professional service at all times.  In addition, will also undertake quality assurance to support the dispatch and contact handling functions within the Command Hub as required and uses this role to support and develop all staff and support the Force Incident Manager in the management of Serious Incidents and all aspects of demand management.

If you are interested in applying, and would like to discuss the requirements of the role further, please contact Chief Inspector Darren Webb on ext. 6892.  Please DO NOT contact the above about the online application and recruitment process. 

Please refer to the attached role requirement for further details about the post. 
Closing date: Thursday 4th May 2017

Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the Senior HR Officer, HR Shared Services and the Line Manager for the role.

Please note Humberside Police have a sickness/absence criteria of: no more than 33 working days and/or more than 5 separate occasions of sickness absence in the previous 3 years. You must meet these criteria to be eligible to apply.

It is your responsibility to ascertain using the HR Origin Self Service if you meet the required criteria at the point of applying. 

**PLEASE NOTE: You must have your line manager’s approval to apply for this post. The attached Internal Reference Form will need to be completed, endorsed and attached to your application before submission.  Your application will not be considered for shortlisting for interview if you have not submitted the Internal Reference Form.