SYP - Admin Support Assistant - March 2023

Role:                     Admin Support Assistant

Department:      Professional Standards

Location:             Churchill Way, Sheffield

Salary:                  £21,432 - £23,100 (Band B)

Hours:                   37 Hours per week

Contract Type: Permanent

Role Purpose:

To provide administrative support to the Complaints & Investigations Team, to include typing, business support functions, secretarial and intercom/reception cover

Key Responsibilities:

• To work as part of the Complaints and Investigations team, providing overall administrative support (to include general typing, photocopying, collection/distribution of mail etc).
• Record, monitor and finalise complaints, conduct matters and miscellaneous complaints using the Centurion database.
• Checking received correspondence and deciding the appropriate course of action required.
• To carry out all business support functions for PSD, (to include ordering/finance responsibilities, co-ordinating travel/hotel arrangements.)
• To monitor and operate the intercom system for the access/egress to the PSD compound/building.
• Provide secretarial support to the head of PSD, (to include electronic diary & meeting management. Production of agendas, minutes, reports & letters.  Update of GRS for the management team.
• Deal with enquiries from members of the public, and both internal/external stakeholders/agencies (e.g. IOPC, CPS, Solicitors).
• Maintain case filing system and departmental tape library
• Collate information from computerised system/manual records and produce summarised reports/letters.
• Provide resilience in terms of admin support for other units/functions of PSD (e.g. OSU, Crime and Corruption).
• Where appropriate skills and training provided, produce full transcripts, ROTI/ROVIs in accordance with Force requirements, to include security of recorded interviews and maintenance of appropriate monitoring and filing systems.
• Any other duties commensurate with the grade.

Skills and experience:

• Recent, previous clerical experience.
• The post entails dealing with sensitive information and strict confidentiality must be maintained at all times.
• Keyboard/computer skills are essential.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and hybrid working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service (accessible 24/7)
• Additional benefits for Westfield Health members
• Cycle to work scheme
• Sports and Social Club

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

SYP is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.  

South Yorkshire Police’s Key Values:

Please find attached information sheet on South Yorkshire Police’s Key Values. The force has a particular focus on three areas, Fairness, Integrity and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

Closing Date:

Monday 27 March 2023 at 23:55.

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Joanne Murphy on 0114 2921830. 

Diversity & Inclusion:

Expressions of interest are particularly welcome from female and ethnic minority officers.

It’s really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills.  We support and value all officers and staff and the unique experiences they bring to the role.  We strongly encourage and welcome expressions of interest from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Note to candidates:

Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required.  These include vetting clearance or review, prior to being appointed to the new role and start date being agreed. 

The postholder must comply with MV vetting.

Apply for the role:

To apply for the role, please click the ‘Apply’ button.