SYP- Service Delivery Analyst

Role: Service Delivery Analyst (Service Desk)

Department: Information Services

Location: Nunnery Square, Sheffield, Melton, Hull

Salary: £21,507- £24,057

Hours: 37 hours per week

Contract Type: Permanent

Role Purpose:

Successful applicant will work as part of a team to analyse, plan and manage the implementation of Information Technology aspects across South Yorkshire and Humberside Police in line with IS strategies and business requirements.

Key Responsibilities:

• The successful candidate will provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests.
• The post holder will provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Level Agreements.
• The successful application will provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction.
• Liaise with other IS practitioners and specialist functions.

Skills and experience:

• Good Telephone Manner
• Previous IT Service Desk experience
• Good Interpersonal and Communication skills
• An understanding of IT/Communications & Telephony equipment
• Good Administration and Customer Care skills

Benefits:

We offer generous entitlements and supportive polices to enable a better work-life balance, some of which are listed below:

• Generous annual leave allowance
• Flexible and agile working
• Generous ‘family’ leave
• Access to a range of occupational health facilities
• Generous pension scheme
• Employee assistance service ( accessible 24/7)

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Tuesday 17th September, 23.55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the HR Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Cheryl Hitchborne on 0114 2107206. Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

http://nextgen.app.yhrn.police/sites/SYPIntranet/SA/Fairness/Web/Home.aspx

Apply for the role:

To apply for the role, please click the ‘Apply’ button.