SYP - Tech Enabled Solution Specialist

Carbrook - Force HQ, Sheffield
£22, 047 - £24, 660
Temporary

Role: Tech Enabled Solution Specialist

Department: Business Change & Innovation

Location: Carbrook – Force HQ, Sheffield

Salary: Band C - £22, 047 - £24, 660

Hours: 37 Hours per Week

Contract Type: Temporary – Ending March 2021

 

Role Purpose:

As part of the Technology Enabled Transformation Team, the post holder will be required to utilise a toolbox of available IT solutions to solve specific problems faced by operational officers and staff giving expert advice to resolve issues and facilitate others to solve their own in order to drive and fully derive the benefits from IT solutions.

Key Responsibilities:

  • Utilise a toolbox of available IT solutions to solve specific problems faced by operational officers and staff giving expert advice to resolve issues and facilitate others to solve their own, in order to drive and fully derive the benefits from IT solutions.
  • Provide a service and link working between IS, Business Change and Operational Customers.
  • Provide advice and guidance on Office 365 products and other technologies on their functions and capabilities.
  • Working with colleagues in IS to implement within the operational environment the capabilities of Office 365 and other technologies in order to meet the business needs.
  • Support the Business Analysts and the Tech Enabled Operational Change Lead to embed technology into the business.
  • Maintain relationships with key stakeholders.  
  • Share gained knowledge among the team and stakeholders.
  • Identify and escalate issues to our Tech Enabled Operational Change Lead whenever necessary
  • Troubleshoot and interact with your colleagues and stakeholders to find customer orientated solutions
  • Stay current with new system changes and updates
  • May be required to work outside normal hours and travel around and outside of the force area.
  • Perform any other such duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.

Skills and experience:

  • Holds a degree and/or significant experience of working with Information Technology
  • Working knowledge of Office 365 and its operational capacities within the working environment
  • Good communication skills both written and oral
  • Strong IT skills including Microsoft Word Excel
  • Knowledge and experience of resolving problems at an organisational level
  • Flexible and adaptable to a fast changing environment
  • Ability to remain calm under pressure, consistent in approach to daily tasks and committed to customer service

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

  • Generous annual leave allowance
  • Flexible and agile working
  • Generous ‘family’ leave
  • Access to a range of occupational health facilities
  • Generous pension scheme
  • Employee assistance service ( accessible 24/7)

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years / 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Thursday, 19th December 2019 @ 23:55

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the HR Manager, Recruitment and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Ray Froggatt on 0114 296 3200. Please do not contact this number for an application form.

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Diversity & Inclusion:

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page:

https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

Internal Secondments:

To apply for this post as a secondment you must have the support of your Line Manager. This should be sent via email to Recruiting@southyorks.pnn.police.uk. Please ensure that in the subject of the email contains the Job title and closing date of the role.

Without support, your application will not be considered any further.

This opportunity is closed to applications.