SYP - Service Delivery Analyst (Service Desk)

Nunnery Square, Melton
£21, 507 - £24, 057
Fixed Term

Role: Service Delivery Analyst (Service Desk)

Department: Information Services

Location: Nunnery Square, Sheffield / Melton, Hull

Salary: Band C - £21, 507 - £24, 057

Hours: 37 Hours per Week

Contract: Fixed Term Contract / Secondment – Ending October 2020

 

Role Details:

To be considered you will have previous Service Desk experience and proven knowledge of IT Service Management tools and methodology. You need to demonstrate the ability to work proactively without supervision and be able to manage difficult problems and issues to a successful conclusion.

Role Purpose:

Work as part of a team to analyse, plan and manage the implementation of Information Technology aspects across South Yorkshire and Humberside Police in line with IS strategies and business requirements.

Key Responsibilities:

  • Provide a single, central point of contact for all users of IT services, handling all incidents, problems, queries and requests.
  • Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Level Agreements.
  • To provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction.
  • Liaise with other IS practitioners and specialist functions.

Contact point for applicants:

For further information about the role, please contact Cheryl Hitchbourne on 0114 210 7206. Please do not contact this number for an application form.

Skills and experience:

For further information relating to the role and tasks of this position, please refer to the attached role profile.

Benefits:

We offer generous entitlements and supportive polices to enable a better work-life balance, some of which are listed below:

  • Generous annual leave allowance
  • Flexible and agile working
  • Generous ‘family’ leave
  • Access to a range of occupational health facilities
  • Generous pension scheme
  • Employee assistance service ( accessible 24/7)

Further Information:

Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.

South Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page: https://www.southyorkshire.police.uk/sign-up/for-a-job-with-syp/diversity-in-the-force/

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

All tattoos and piercings must be in line with South Yorkshire Police’s Appearance and Standards policy. Tattoos visible on your face, neck, hands or head are not permitted. Any tattoos which could be deemed inappropriate or cause offence will also not be accepted. If you have tattoos, you will need to make a declaration at the time of application.

Closing Date:

Wednesday, 1st May 2019

Apply for the role:

To apply for the role, please click the ‘Apply’ button.

This opportunity is closed to applications.