SYP - Enquiry Desk Assistant

Role: Enquiry Desk Assistant

Department: Sheffield District

Location: Snig Hill, Sheffield

Term: Permanent

Band: B

Salary: £18,123 - £19,719 (Pro-Rata) plus 14% shift allowance

Hours per week: 16 on a rota basis

See attachments for Summary of Main Duties & Person Specification

The successful candidate will provide a high standard of customer service when dealing with members of the public either face to face at the counter or indirectly over the telephone.  To deal efficiently and courteously, remaining professional at all times even when faced with difficult, sensitive and challenging situations.  To show resilience when under pressure and confidence when working alone.

Complete and process the necessary documentation relating to your enquiries, complying with legislation and policy.  Must communicate effectively and work as part of a large team.

Weekend working will be expected of you and you will be working on a rota basis. 

For more information regarding the role responsibilities, please see the Summary of Main Duties & for a breakdown of the essential criteria, please refer to the Person Specification.

For further information about this post please, contact Sam Savage on Tel No. 714511/01142964511.  Please do not contact this number for an application form.

Applicants must meet the minimum checkable history criteria, which must be taken into account for all individuals applying to work with South Yorkshire Police in any capacity.  A minimum checkable history period of 3 Years has been identified for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

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Closing dates are not normally extended, other than in exceptional circumstances and an agreement is made with the HR Manager - Recruitment and the Line Manager for the role.

Closing date: Thursday 27th September 2018

To apply for the role, please click the ‘Apply’ button

South Yorkshire Police welcome applications from underrepresented communities.  For further information on positive action within South Yorkshire Police, please visit the positive action page: https://www.southyorkshire.police.uk/sign-up/for-a-job-with-syp/diversity-in-the-force/